Wednesday, 5 April 2017

Amazon will refund in-app purchases of children in the US

American parents who have frightened to discover large debits related to in-app purchases made by their children on Amazon terminals will finally be able to claim a refund.

The US Federal Trade Commission has just reached an agreement with Amazon, after three years of bitter legal battles, regarding unsolicited purchases made by in-app consumers by their children. For example, in the United States, consumers who consider themselves affected by these practices will be able to be reimbursed for these unexpected, unauthorized expenses.

If we look at the cases covered by the judicial process, this agreement already provides for the reimbursement of some $ 70 million in total. The procedure provides that any person who considers himself entitled to claim such reimbursement as a result of unsolicited purchases by his children between November 2011 and May 2016 is entitled to a refund of the sums committed. All technical details of the implementation of this program will be clarified. 

Remember that this agreement follows the decision of a US federal court that had found Amazon guilty of negligence in this matter, for not having tightened its measures to reduce the risk of in-app purchases by children. As early as 2014, when the FTC attacked Amazon on this point, The commission had demanded from the giant that it oblige the seizure of a password to carry out in-app purchases, which Amazon had then refused to put in place. 

Of course, this entire procedure and the resulting agreement only concern US territory and-unfortunately-European consumers are not currently eligible for this repayment campaign. We also note that since then, Amazon has put in place several tools to reduce the risk of children spending money without their parents' knowledge in applications. This whole procedure and the agreement resulting therefrom concern only the US territory and - unfortunately - European consumers are not currently eligible for this repayment campaign. We also note that since then, Amazon has put in place several tools to reduce the risk of children spending money without their parents' knowledge in applications. This whole procedure and the agreement resulting therefrom concern only the US territory and - unfortunately - European consumers are not currently eligible for this repayment campaign. We also note that since then, Amazon has put in place several tools to reduce the risk of children spending money without their parents' knowledge in applications.

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