The crisis of explosive units has made Samsung has decided to permanently halt production of its Galaxy Note 7 . When you talk about it you count it was still unclear what were the steps that the manufacturer would give to start collecting units sold, but in a statement just announced how they intend to proceed in Spain.
First Samsung has again ask those who have bought a Note 7 turn it off and make a backup of your personal data. Then they have announced that they will start a substitution process in which buyers will be given a Galaxy S7 or S7 Edge paying them the price difference.
The Korean manufacturer has said he is already talking to distributors and operators to implement a replacement program as they have already announced in other countries like Mexico , so that will provide an S7 or S7 Edge but the money corresponding to the difference between the price of the chosen device and Note 7 . If you prefer, users can also return the phone in exchange for that they return the full cost of the same.
In either case, users will have to contact the operator or retailer where you have purchased your mobile. In the event that someone has bought Samsung.com or have any questions regarding the process, Samsung has also provided a telephone number information, the 900,100,807.
Also you may request the refund
"The safety of our customers is our top priority , " said Samsung in a statement. "Following recent incidents Galaxy Note7, we decided to stop sales and replacement program of both original Galaxy Note7 devices as new. consequently, we have paralyzed the production of this device permanently. "
Koreans have also tapped to apologize to all consumers "for failing to comply with high quality standards expected from Samsung , " and has tried to avoid nervousness ensuring that the Note 7 is the only device that has been affected by the problem of explosive batteries.